Booking Policy

Booking a table at the Hatter & the Hare is now very easy! You can make a booking online on your phone, computer or tablet, anytime, anywhere. You can also opt in to get reminders about your booking via email or SMS so you never forget.

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GROUP SIZES

You can book online for groups of up to 14pax. We can NOT accommodate groups of 15 or more until further notice. Call us at (03) 9720 5230 or send us an email at wonderland@hhcafe.com.au with your best contact number to get assistance with your booking.

IMPORTANT: Groups of 11 to 14 will be sat on our High-top Alice Table. Unfortunately, this is the seating option we can offer to larger groups at this time.

Remember to add small children (1yo & up) to your headcount. They are included in our seating capacity limits. We may not be able to accommodate your group if you turn up with additional people who have not been included in your booking.

CANCELLATION POLICY

Until further notice, we will require your credit card details when you make a booking online or via phone or email. Your credit card information is securely stored in our booking system.

You can update or cancel your booking up to 2 hours before your booked time. We do not charge your card at the time of booking however, you may be charged a fee for late cancellations or no-shows ($10pp).

SEATING TIME LIMIT

We observe a 1.5-hour seating limit for all group sizes on all days of the week. This is more strictly enforced during weekends and busy periods on weekdays. During non-peak times, this is more relaxed unless there are customers waiting at the door for a table.

WEEKEND SURCHARGE

There is a 10% surcharge on weekends, and it’s 15% on Public Holidays that we decide to open. The surcharge is applicable for all services including dine in, takeaway, and the purchase of merchandise on display.

WALK-INS

We have room for WALK-INS daily! So if you can’t find a spot online to book, just walk in and our team will seat you as soon as a table becomes available to suit your group.

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Please note, unless otherwise specified, the main kitchen closes at 3:00 pm daily. Cakes and drinks are available until close or until sold out.

FREQUENTLY ASKED QUESTIONS

What are your TRADING HOURS?

Our Weekday Trading Hours are from 7am to 4pm

Our Weekend Trading Hours are from 8am to 4pm

Until further notice, we are CLOSED on all PUBLIC HOLIDAYS.

The main kitchen closes at 3:00 pm daily, unless specified otherwise.

Cakes and drinks are available until close or until sold out.

Is the café open all year round?

The café is open 7 days a week for most of the year EXCEPT on the following dates:

UPCOMING 2024 CLOSURES

10 June – King’s Birthday
27 September – AFL Grand Final Eve
05 November – Melbourne Cup
25 December – Christmas Day
26 December – Boxing Day

IMPORTANT: An additional 10% surcharge applies to your final bill on Weekends. On Public Holidays that we open for trading, a 15% Surcharge will be applied to your final bill.

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Can I book High Tea via OpenTable?

You can get the next best experience to High Tea at THATH with Nibble O’clock! Now available all day from Mondays to Fridays plus you can pre-book online too.

Nibble O’clock has concluded for 2023. Sessions will resume in the first quarter of 2024!
LEARN MORE ABOUT NIBBLE O'CLOCK AT THATH

Can I book your venue for my event?

Unfortunately, we’re not accepting any event bookings at the moment.

Splitting Bills

Note that there is STRICTLY NO SPLIT BILLS during Weekends and very busy periods during the week. We highly advise you arrange for/designate someone to pay your bill at the end of your meal before heading into the café to avoid any issues with payments during your visit.

During light periods at the café, we are more than happy to accommodate split bills.

Parking

We have over 35 dedicated parking spots, clearly marked, on the cafe premises. Please plan ahead and be aware of other alternative parking spaces in the area.

In case you experience difficulty finding a park on-premise and are coming with children, elderly or PWD, you can opt to drop them off with a carer close to the entrance before parking elsewhere.

Please be mindful and do not park in other surrounding businesses’ dedicated customer parking